FAQ

1. How can I pay?
We use Paypal for all orders under 1000 USD/Euro.

At this time we don't accept credit cards but you can use your card with Paypal checkout, even without having a 
actual Paypal account.

If you order is higher as 1000 USD/Euro. a bank transfer button will appear and you'll receive all banking informations, but you'll still have the Paypal option as well.

If you have any questions send us an email, we're happy to help:

info@e1syndiacte.com


2. Shipping and shipping charges:

Charges depend on your country and volume you order and automatically added at checkout.

Payed orders are processed and shipped within 2 working days.


Estimated delivery times are:

Asia - Pacific: 5 -7 days.
Europe - Oceania : 7 - 25  days.
USA - Canada : 7 - 25 days
Rest of the World: 14 - 25 days

TAXES AND DUTIES

All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages.


For WHOLESALE we have a variety of shipping options, all explained in detail in the wholesale section.
If you have any questions send us an email, we're happy to help:

info@e1syndicate


3. Can I exchange my item if it doesnt fit?
If we send you a wrong sized item we will take full responsibility and send you a replacement or refund you.

If you ordered a wrong size you can send the items back to us, but you'll need to pay for the transportation.

If you have any questions send us an email, we're happy to help:

info@e1syndicate


4. What if my item(s) is/are damaged?
Conditions for returning an item:

- If one of your item(s) is damaged during transport or shows any production failures you should contact us within 7 days after you've received your item to tell us about it.
Contact us at:

info@e1syndicate.com

Please note that if we do not hear from you within 7 days after receiving your item(s), we will assume that you are pleased with your item. In that case, the transaction is final.

If you have any questions send us an email, we're happy to help:

info@e1syndicate.com


5. What about sizes?
We use standard European sizing.
If you have any questions send us an email, we're happy to help:

info@e1syndicate